At Tahla Voyages, we strive to provide fast and reliable shipping for all your outdoor and travel product needs. Please review our shipping policy for important information about delivery times, costs, and procedures.
1. Shipping Method
We currently offer cash on delivery as the only payment method for all orders. Shipping for all orders will be handled by trusted delivery partners to ensure your products arrive safely and on time.
2. Shipping Timeframe
Once your order is confirmed, we will process and ship it within 2-3 business days. Delivery times vary depending on your location:
- Domestic Shipping: Typically, delivery will take between 5-7 business days after your order is shipped.
- International Shipping: Delivery times for international orders may vary, but most international orders are delivered within 10-14 business days.
3. Shipping Costs
For international shipping, additional fees may apply based on the destination and weight of your order. Shipping costs will be calculated during the checkout process and included in the final order total.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery. Please allow up to 24 hours for tracking information to update.
5. Delivery Delays
While we do our best to ensure timely deliveries, shipping carriers may experience delays that are outside of our control. In case of any significant delays, you will be notified immediately, and we will work with you to resolve the issue
6. Incorrect or Incomplete Addresses
Please ensure that your shipping address is correct at the time of placing the order. Tahla Voyages is not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice any errors in your address after placing the order, please contact us as soon as possible to correct it.
7. Lost or Damaged Items
If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with our shipping partners to resolve the issue, and if necessary, send a replacement or issue a refund for the affected item.
8. Contact Us
If you have any questions or concerns about shipping, please reach out to us at [email protected], and our customer service team will be happy to assist you.